WITHDRAWAL INFORMATION FOR CONSUMERS
You have the right to withdraw from this contract within 14 calendar days without the need for justification. The withdrawal period expires 14 calendar days from the day on which the carrier delivers the package. To exercise the right of withdrawal, you must notify us by email or postal of your decision to withdraw from the contract (Barrera Alimentació SL, Paseo San Juan 22, 08010 Barcelona, T.+34 684 314 668, info@thekonjacshop.com). If you wish, you can use the model withdrawal form below.
Consequences of withdrawal
In case of withdrawal by you, we will refund all payments received from you, including delivery costs, within a maximum period of 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will use the same means of payment used by you.
We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods.
You must bear the direct cost of returning the goods to the following address:
Servilogi. Address: c/Plaça del Xarol 28b planta 1 , Pol. Ind. Guixeres, 08915 Badalona. Telephone. +34 933 803 405
MODEL WITHDRAWAL FORM
- To the attention of Barrera Alimentació SL. Tax Address: Passeig Sant Joan 22. 08010 Barcelona. Phone: 684 314 668. Email: info@thekonjacshop.com.
- I hereby inform you /we communicate (*) that I desist from my /we desist from our (*) contract of sale of the following good / provision of the following service (*) - Order on / received the (*)
- Name of the consumer and user or of consumers and users
- Domicile of the consumer and user or of the consumers and users
- Signature of the consumer and user or of consumers and users (only if this form is submitted on paper)
- Date
(*) Delete what is not appropriate.
GUARANTEE
If your product arrives in poor condition contact us immediately by phone or email. We will proceed quickly to make an exchange or a refund. Keep the defective product until we tell you otherwise; we may require a photograph or arrange a return of it at our expense to check its status.
AFTER-SALES SERVICE
Our customer service is at your disposal to attend to any possible claim. You can contact us by phone and/ or WhatsApp at +34 684 314 668. You can also contact us by email at the address info@thekonjacshop.com.